Customer Support

For Immediate support please call: 340.779.7873

Ocean Surfari Retail is located at Havensight Shopping Center at the Cruise Ship Port

9007 Havensight Shop Ctr., Ste. C
St. Thomas, VI 00802

1 Frequently Asked Questions

1.1 How do you ship your items?

We ship US Postal Service Flat Rate, Priority for all of our shipments. If you have a special request please contact us.

1.2 How does Our Loyalty Program Work?

ENROLL IN OCEAN SURFARI ADVENTURE POINTS TODAY!

Earn 20% OFF of your first purchase just for signing up
Accrue Adventure Points to use towards awesome gear
Earn 1 Adventure Point for every $1 you spend
Become a VIP Member once you accrue 1000 Adventure Points, and earn 2 Adventure Points for every dollar you spend after that.

EARNING ADVENTURE POINTS

For every $1 you spend, you earn 1 Adventure Point. The table below shows how the more you spend, the more you earn!

100 Adventure Points		$5 off of your purchase
200 Adventure Points		$10 off of your purchase
300 Adventure Points		$15 off of your purchase
400 Adventure Points		$20 off of your purchase
500 Adventure Points		$25 off of your purchase
600 Adventure Points		$30 off of your purchase

USING REWARD POINTS

Adventure Points can be used in conjunction with other payment methods, such as credit cards. Available rewards points cannot be split between multiple orders.

USING REWARD POINTS - FAQ

Adventure Points never expire.
Adventure Points have no cash value.
Adventure Points are not transferrable.
If merchandise is returned for a refund - points earned for the purchase will be voided.
If merchandise is returned for a refund - points used for the purchase cannot be refunded.